FAQ

  • How can I book an apartment?

    You can easily book directly through our website. Choose your apartment, check availability and reserve right away – fast, secure and straightforward. Get 10% off your booking! We look forward to welcoming you soon!

  • Check-in and check-out time?

     Check-in: 4:00 pm   

     Check-out: by 10:00 am  

    Upon request, we’ll be happy to arrange earlier or later times, subject to availability—making your stay even more flexible.

  • How does check-in work?

    Check-in is equally simple and stress-free at all our apartments:

    • Self check-in with a key box. This means you can arrive whenever it suits you.
    • 1 day before arrival, you’ll receive a guest booklet with all the important information for your stay.
    • You’ll also receive the key box code one day before arrival, at a separate time, so everything runs smoothly. That way, you can arrive relaxed and feel at home straight away.
  • Is there a contact person during the stay?

    Yes, we’re available to you at any time throughout your entire stay. Whether you have questions about the apartment, the surrounding area or services, you can reach us easily and conveniently via WhatsApp.

  • Is parking available?

    Yes, free or reservable parking spaces are available at most properties. You can find the exact details in the listing for the relevant apartment, allowing you to plan your arrival perfectly.

  • Are bed linen and towels included?

    Yes, bed linen and towels are ready for you in all apartments. They are provided by a professional company, so you can feel at home straight away without having to bring anything.

  • Is Wi-Fi available?

    Yes, all our apartments come with free, fast Wi-Fi – ideal for working online, streaming or simply staying connected.

  • Can I cancel or reschedule?

    Yes, we have clear cancellation policies so you can plan flexibly:

    • Full refund if you cancel at least 14 days before check-in.
    • 50% refund if you cancel at least 7 days before check-in.
    • No refund if you cancel less than 7 days before check-in.

    You can also find the exact terms and conditions in our General Terms and Conditions.

    Cancellation policy